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Breaking Barriers.....Communication in the Marketplace Series - Part II

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Contaminated Marketplace : Fear, Anxiety, Paranoia ©AR_HRComatrix_BreakingBarriers It is amazing how morale can be affected by the mode of internal communication. And the reverse is true: internal communication defines employees' morale. The less employees know, or the more filtered the information they receive, the more distorted that information is going to be. People do not hear any longer. They "hear" themselves, they "hear" their own thoughts and fears, and they are going to think it out loud to the next co-worker, the next customer, and maybe their family members and friends. Worse, they could post it on Facebook and Glassdoor. You could fire them, if you please, but the damage will be done. Actually firing them might be a bad idea if one of your supervisors has sought the information on their Facebook page. And there, down goes your organization. So, all programs for boosting engagement is a waste of effort. It could be a temporary bandag...

A New Lift.... Point Blank? ...Communication in the Marketplace Series - Part I

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© 2013 AR_HRCom _ARPic_ SepPtBlank Shake...Silence in the Dark.... Point Blank These last months have seen so many changes in a couple of organizations for which I find myself involved in communication dealings of some sort. Talking about a turbulent summer. You wonder how can so many unsettling things happen at the same time...It gives a real meaning to the expression "when it rains it pours". Shaking an organization from the inside out always causes waves, big and small , with the ripple or domino effect on stakeholders. Organization A: a well-respected and liked CEO is transferred. Internal and external stakeholders waited several excruciating weeks before the announcement of a replacement finally came.... only a week before the exit of the leader. Organization B: a well-rounded but not so appreciated leader is leaving. Six weeks after the exit, no "known" replacement yet. Let's be correct: no announcement is made yet, not even for a formal interi...

Back to Business ...Metro-Boulot-Dodo ....Train...Train... Globalization Challenges?

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Global August Back to school and to business. In August ? © 2013 AR_HRCom _ARPic_ AugustGlobal If you are from the European part of the world , or a country that has embraced European business culture, August means summer. Meaning: relaxation, beach house, vacation, getting rid of the metro-boulot-dodo pattern, being free, regenerating, refueling, getting that beautiful tan....FREE and  HAPPY!... for longer than two weeks ... If you are where Europeans would call "Outre-Atlantique," (understand USA) , August is back to business and back to school. Questionable timing in these times of globalization as even Saudi Arabia adjusted its business timetable to better meet non-Muslim nations opportunities by changing its week-end to Friday/Saturday versus the previously, traditional Thursday/Friday one? However, if you talk to some people, many will tell you that years ago, they did not go back to school until "past labor day," at least in some parts of the c...

Time For Celebration!

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http://www.chateauversailles-spectacles.fr W hen is it time to celebrate? Many moments deserve celebration: from success to retiring through self-assessing. If you loose your ability to celebrate, then you loose sight of the values of things. It always feels good to indulge on chocolate, cake, or a nice meal, or maybe a glass of bubbly. And, well, it is the month of July, time for celebration in the US on the Fourth, and soon on the 14th in France . It is time for that BBQ or pool party, or parade, and of course fireworks! I t is amazing how my interactions since last week have converged to, and evolved around that theme. Fireworks come in so many beautiful colors...and lots of noise! Good or bad? Well, you celebrate the good, the bad and the ugly, because that's what make you what you are now. F or that I love Hillary Clinton's personal observation as you could read in my previous post on fallibility. A major leadership quality is the ability to constantly assess one...

Hillary Clinton to HR....One is Fallible

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I have to admit that I missed SHRM13: the meeting of course , and Chicago ....and sadly, I missed a great opportunity to see Hillary Clinton talking to SHRM people! Among other things, I like this part of her speech: ... " Secondly, it’s important to take criticism seriously but not personally. If you’re in the public eye or even the HR department, you get a lot of challenges and questions and conflicts you have to resolve. You are going to be criticized. I learned you do need to listen to the criticism; you might very well learn to get better. But it can’t be so personally absorbed that you can’t get out of bed the next day." ( Bill Leonard & Kathy Gurchiek, in Clinton Feels at Home in Chicago and with HR , SHRM, 6/16/2013 ) How true! You cannot be better if you are too self-absorbed, too focused on "doing well," and ridiculously badly (poorly) doing what is supposed to be your job...In other terms you are underperforming. So You Know That Yo...

Iron Lady or Iron Man? Keep HR Human

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© 2013 AR_HRCom _ARPic_ HumanHR A few weeks ago, I came across a quite refreshing post from Everyday People . Steve was talking about the rewards of field work, of being close to and exposed to everyday people who often commute to walk into your office, people that you interview, those that you hire and dismiss. Do you " Remember When " it last happened to you? It could have been yesterday if you are still in operations, or a year or two ago, or even more if you have evolved to another position. Have you forgotten what makes you a "people person"? Do you think that you are less of a professional in your chosen field now? Think again. Meet "Lisa" , an incredibly vibrant professional. She is one of those people who get to be on and off the field. She is the heart of the company . Well, she can make things positively happen for the company. She makes the best out of bad situations, mitigates risks. She listens to everyday people whenever needed and co...

Shift in Priorities Calls for Refocus

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© 2013 AR_HRCom _TedPic_ Engagement Have you ever seen negative people? They are not fun-loving.  I LOVE positive people. They make me feel good, they enlighten my day, and they bring me some fresh air. I just love them! I admire the inspiration that they are able to instill, just because they are beautifully positive! They find ways of bringing warmth out of cold days. Positive people are beautiful. There is something about them that is different, special. I have met a few of them. And its seems that, more and more, quite a few of us, older and younger, have redefined what matters most to us.  The latest Gallup survey shows that out of all employees, the category of service workers is the only one that shows a drop in engagement from 2009 to 2012. This marks a 3%  decrease versus a 6% increase for manufacturing and production workers. Interesting enough however, transportation and manufacturing workers are the most " actively disengaged " at 28% and 26%...