The issue here is about frustrated and fearful employees. They fear retaliation and therefore do not "voice their disgust with the Company." So, what should the production manager do? (http://hr.toolbox.com/people/hrpractitioner/)
This is why engagement survey results cannot be taken for granted. However, I have observed that employees would be more open to answer freely if they are assured that their direct supervisor, or production manager cannot view the answers.
In any event, it is important that surveys be anonymous and taken out of sight of direct supervisors.
In the event that the survey happens to be in the form of an open discussion, it is obvious that results could not be valid nor reliable to a great extent.
Maybe the question here is not about an engagement survey. Is it about having a discussion group in the context of process improvement? In that event, there is a need for a neutral facilit…