New Lights on Human Resources for 2018

A New Year is here and looking back and forward, a few things come to mind when it comes to how we should treat our Human Resources: simply, humanly. It seems obvious but we often miss the obvious. Let's shine the light on three main points:

RECOGNIZE YOUR PEOPLEBe gracious and grateful. It does not only mean shout outs for every time they make an achievement, big or small required by your company. It also mean treat them as human beings, not only as 'resources" or "means" of achieving company goals. Do you recognize birthdays (as your policy allows within respect of privacy) ? Did you offer a End-of-Year recognition/acknowledgement as a Holiday gathering/meal, a bonus, did you simply say wholeheartedly "enjoy the Holidays ? Or did you only accept your gift from your employees without giving anything in return or did you give yourself a big bonus while ignoring the people who worked for you? Did you recognize the extra mile they took to help you meet your go…

The Demise of Retail: Part II - HR Red Alert

To view my previous post on the subject, click here...

 While little is said about it, the service industry represents 80% of employment in the U.S. Economy (U.S. Department of Labor) with a large proportion in retail, hospitality and healthcare, and social services. At the time when the retail world - with its almost nine (9) million workers - is expected to  make roughly 25% of its total business, people feel generous and shop more online or in store. But end-of-the- year shopping is not all glamour: as businesses dress up in red decorum, customers and workers see equally red, as hiring will not meet the projected 3-4% increase in business over last year. This is a stressful time for any human element of the business, an HR stress test facing the demands of the chaotic season of the retail world.

The determinant factor of business survival, that is, reaching its metrics goals versus previous year(s), depends on customer-buying …

The Demise of Retail: Snapshot from an HR lens - Part I -

We are back after the summer break, getting into the Fall season; and the Service/Retail world has been pushing - with big bangs - to diffuse what we have been hearing quite a bit about these last months (or years): the closing of stores and banks The Retail Meltdown, the Rise of Amazon and online shopping, the death of Brick and Mortar Store, and yet, the boom of the Food and Beverage industry. The common key factor? It is all about the the Service Industry, so the answer seems simple enough: People, as in customers and employees. But, not so fast! There is nothing simple about the  people-service industry complex, and much less about the retail outlook since not all retail businesses are equal. People can be ambiguous, and the symbiosis between HR and Service Industry workforce is hardly attainable. It would seem obvious that HR plays a major role in the rise and/or fall of the Service industry. The only caveat? It takes awareness.

Or, is it a false perception that HR in …


A short updateon a crucial and current subject: Healthcare. (For the very latest follow-up  and/or dissection of the process click here) The matter is of a global and complicated interest, but at this point do US employees still care? The subject goes "over the head" of many, has become more of a political duel rather than being approached as a public health concern  with serious economic impacts.

For the sake of information and communication on the subject, I will give a quick snapshot on the matter in this post. We remember (or don't) that ACA stands for the Affordable Care Act or "Obamacare", the AHCA is the American Health Care Act, and the latest is the Better Care Reconciliation Act (BCRA).

Quick snapshot. Quick, because a decision - to go forward, to revise, or to halt the whole process (theorically, because steps will undoubtedly, continue to be taken behind the scene to somehow dismantle Healthcare as it is now) will occur within the next few days; He…

HR and Communication Thoughts: Heartless Business?

Do you remember that Spiderman amusingly dramatic phrase: "With great power comes great responsibility" ? We are closing the first quarter of the year, and it's usually time for rolling-out changes. Time for reviews, dreaded annual chats, result celebration, and follow-up or carrying-out of policy changes and/or new directives implementation. HR is at the heart of those actions. Neutral and Stoic. Passionate employees could argue that HR is at best passive, at worst heartless.

Interestingly enough, the Spiderman movie quote would stem from a discourse from the French Parliament in the late 1700s. Well, that was "pour la petite histoire" (a side note), but seriously, who does not remember that HR is known for being the villain, evil, or who knows what else.We would like to describe ourselves as objective and neutral. In reality, HR people are stoic rather than heartless. Neil Gorsuch stoically expres…